Shipping & Returns FAQs

How much is shipping?

No rush 5-7 business days: 5

3-day shipping: $9.99

2-day shipping: $9.99

How quickly will my order ship?

TUFFTEQ offers fast shipping for all orders. Orders created before 11 AM PST are typically expected to ship the same day. Orders created after 11 AM PST are generally expected to ship on the next business day.

Warranty?

If your product doesn't uphold your standards, we offer 30 30-day money-back guarantee

***UPDATE*****Return Policy – Fly Masks & EHV-1 Safety Notice

For the safety and well-being of horses during the ongoing Equine Herpesvirus-1 (EHV-1) outbreak, we cannot accept returns on fly masks or other gear that has been tried on or worn. EHV-1 is a highly contagious virus affecting horses across multiple states and can cause respiratory illness and serious neurologic disease (Equine Herpesvirus Myeloencephalopathy).usef.org+1 To protect your horse and the broader equine community, please double-check all measurements carefully prior to purchase. For the latest guidance and outbreak updates, please visit:

🔗 Equine Disease Communication Center – EHM/EHV-1 Outbreak Alerts: https://www.equinediseasecc.org/alerts/

🔗 USEF EHV-1 Update & Biosecurity Info: https://www.usef.org/media/press-releases/ehv-1-update-biosecurity-reminders-from-us

🔗 DTN Ag News – EHV-1 Outbreak Coverage: https://www.dtnpf.com/agriculture/web/ag/news/article/2025/11/21/equine-herpesvirus-outbreak-spreads
If you have questions about sizing, fit, or how to measure your horse correctly before ordering, please contact us—we’re happy to help you find the right fit without risking horse health.